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Below is a list of the technical issues that are most often experienced by our students. Click on the issue to find a possible solution.

	I get timed out when I go to the course, even though I just signed in.
	I cannot get to my corporate homepage.
	I receive an error when trying to print my completion certificate.
	What are the minimum system requirements needed to use your online training?
	I entered my credit card information and proceeded to pay but the screen went blank.
	I stepped away from my computer for an extended period of time and now I receive errors  when I click on any of the student links.

Issue: I get timed out when I go to the course, even though I just signed in.

Possible Fix:
In this case, you are actually not timed out at all. If you are using Internet Explorer, odds are you have a pop-up blocker installed. Since our course pops up in a new window, Internet Explorer sometimes interprets this as a page to block when it shouldn't. There are some solutions that you can do to fix this:

1. Allow pop-ups for www.safetyunlimited.com, regardless of your pop-up blocker installed.

2. Hold down the CTRL key before you click on a link to temporarily disable the pop-up blocker.

3. Simply disable the pop-up blocker.

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Issue: I cannot get to my corporate homepage.

Possible Fix:
Most of the time when users have trouble accessing their corporate homepage (www.safetyunlimited.com/mnenomic) it is because their browser has not interpreted the links given to it correctly. In this case, most errors occur in Internet Explorer 6.0 and above. This is also usually due to the browser not allowing Safety Unlimited to run a check for the user mnemonic. Since all of the corporate account mnemonics are dynamically loaded, your browser needs to allow Safety Unlimited to search for the mnemonic. A possible fix is as follows.

If you are using Internet Explorer 6.0 and above please do the following:

• Go to the "Tools" Menu
• Select "Internet Options" at the bottom
• Once loaded, click on the "Advanced" tab on the top
• About 20 checkboxes down is a box labeled "Show Friendly Http Error Messages." Make sure this box is unchecked. Click "OK" and then try viewing your corporate homepage again.

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Issue: I receive an error when trying to print my completion certificate.

Possible Fix:
Make sure that the latest version of Adobe Reader or Adobe Acrobat Professional is installed on your machine. Our certificates are encoded for security purposes, and require at least Adobe Reader 7.0. If you are using a version of Adobe Reader or Adobe Acrobat Professional that is below version 7.0, then please download the latest version of Adobe Reader or upgrade Adobe Acrobat Professional. The latest version of Adobe Reader and Adobe Acrobat Professional, as of February 1st, 2009, is version 9.0.

Once the latest version of Adobe Reader has been installed, please log back into the system and try to print your certificate again. If you are still experiencing problems printing certificates through the web, please contact our support desk via email at support@safetyunlimited.com or telephone at 888-309-SAFE (7233). Our support team will try to assist you in printing off a certificate.

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Question: What are the minimum system requirements needed to use your online training?

Answer:
Please visit our system requirements page to find the minimum software and browser requirements for using our online training.

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Issue: I entered my credit card information and proceeded to pay but the screen went blank.

Possible Fix:
In rare cases, some users receive a blank screen after they click “Continue to secure payment” on the payment form. If the URL in the browser starts with "https://secure.linkpt.net...," then your payment has most likely gone through. If this is the case, then please contact our support desk via email at support@safetyunlimited.com or telephone at 888-309-SAFE (7233) and we will activate your course manually. Please do not go back and pay for the course again because it might cause the same situation.

If your page does not start with "https://secure.linkpt.net...," then your session variables may have expired. Please login again and try to pay for the course again. If, again, this does not work, then please contact our support desk.

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Issue: I stepped away from my computer for an extended period of time and now I receive errors when I click on any of the student links.

Possible Fix:
Our system has a session timeout of 90 minutes. What this means is that the system will automatically end your visit to Safety Unlimited, Inc. after 90 minutes of being inactive. To fix this issue, a user must go back to the student login and re-enter their username and password. Please note that if you were in the middle of a test or section, then, upon relogging in, you will need to redo that section or test. The 90-minute session expiration time is not a time limit allowed on the site at one time, but it is necessary for keeping the site less congested by logging out the people who have been idle for an extended period of time.

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Feel free to contact us if you are still experiencing problems after attempting these solutions.