
During the Christmas shopping season, large crowds at retail establishments are not unusual as shoppers seek seasonal bargains. In recent years, however, crowd violence has increased as the number of shoppers has increased, resulting in the death of a worker in 2008, and the assault of shoppers since. For this reason, OSHA has prepared guidelines to improve worker and customer safety at retail establishments during the holiday season.
These guidelines cover four important areas when anticipating large crowds: Planning, Pre-event Setup, During the Sales Event, and Emergency Situations. We'll take a brief look at each of these.
Planning involves anticipating when crowds will occur, designating a worker to contact emergency responders if necessary, and training workers in crowd management and the emergency plan.
Pre-event setup involves the proper implementation of barricades for crowd management during the event, considering the use of an internet lottery for "hot" items (reducing disputes over scarce, popular items), and reminding waiting crowds of the entrance process shortly before opening.
During the sales event, staff the entrances with uniformed guards or other authorized personnel, provide a safe entrance for people with disabilities, and, if possible, use more than one entrance.
In emergency situations, do not restrict egress, or block or lock doors, know in advance who to call for emergency medical response, and instruct employees to follow instructions from authorized first responders regardless of company rules.
For a complete list of these guidelines, consult OSHA's Crowd Management Safety Guidelines for Retailers fact sheet.
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